The use of services from pythonhosts.net,
[hereafter referred to as "pythonhosts"] constitutes
agreement to these terms.
You may view our Privacy Policy
here.
1.) Account Setup / Email on file
We will setup your account after we have received
payment and we and/or our payment partner(s) have
screened the order(s) incase of fraud. It is your
responsibility to provide us with an email address
which is not @ the domain(s) you are signing up under.
If there is ever an abuse issue or we need to contact
you, the primary email address on file will be used
for this purpose. It is your responsibility to ensure
the email address on file is current or up to date
at all times. Providing false contact information
of any kind may result in the termination of your
account. In dedicated server purchases or high risk
transactions, it will be necessary to provide government
issued identification and possibly a scan of the credit
card used for the purchase. If you fail to meet these
requirements, the order may be considered fraudulent
in nature and be denied.
Transfers
Our transfers team will make every effort to help
you move your site to us, however, we can not make
guarantees of the transfer process. We provide this
as a courtesy service and can not make guarantees
regarding its availability or the amount of time it
may take as each host is configured a little differently.
We will try our best, however, in some cases we may
be unable to assist you in a transfer of data from
an old host.
2.) Content
All services provided by pythonhosts may only be used
for lawful purposes. The laws of the State of Florida,
the State of Texas, and the United States of America
apply.
The customer agrees to indemnify and hold harmless
pythonhosts from any claims resulting from the use
of our services.
Use of our services to infringe upon any copyright
or trademark is prohibited. This includes but is not
limited to unauthorized copying of music, books, photographs,
or any other copyrighted work. The offer of sale of
any counterfeit merchandise of a trademark holder
will result in the immediate termination of your account.
If you believe that your copyright or trademark is
being infringed upon, please email abuse@pythonhosts.net
with the information required. A list of required
information may be found here.
If the request is of a licensing issue, we may require
further documentation.
Examples of unacceptable material on all Shared,
Reseller and Dedicated Servers include:
IRC Bots, Proxy Scripts / Anonymizers, Pirated Software
/ Warez, image, filedump, or banner-ad services (similar
to rapidshare, photobucket, or commercial banner ad
rotation), topsites, commercial audio streaming (more
than one or two streams), Escrow, High-Yield Interest
Programs(HYIP) or related sites, Investment sites
(FOREX, egold exchange), sale of any controlled
substance without prior proof of appropriate permit(s),
AutoSurf sites, Bank Debentures, Bank Debenture Trading
Programs, Prime Banks Programs, lottery sites, muds
/ rpg's, hate sites, hacker focused sites/archives/programs,
or sites promoting illegal activities, IP Scanners,
Brute Force Programs, Mail Bombers and Spam Scripts.
Forums and or websites that distribute or link to
warez content is prohibited.
Acceptable material on Dedicated Servers:
Proxy Scripts / Anonymizers, Image Hosting sites and
muds / rpg's
We reserve the right to refuse service to anyone.
Any material that, in our judgment, is obscene or
threatening is prohibited and will be removed from
our servers with or without notice.
Failure to respond to email from our abuse department
within 48 hours may result in the suspension or termination
of your services. All abuse issues must be dealt with
via troubleticket/email and will have a response within
48 hours.
If in doubt regarding the acceptability of your site
or service, please contact us at abuse@pythonhosts.net
and we will be happy to assist you.
Potential harm to minors is strictly forbidden, including
but not limited to child pornography or content perceived
to be child pornography (Lolita):
Any site found to host child pornography or linking
to child pornography will be suspended immediately
without notice.
Resellers: we will suspend the site in question and
will notify you so you may terminate the account.
We will further monitor your activity; more than one
infraction of this type may result in the immediate
termination of your account.
Direct customers: Your services will be terminated
with or without notice.
Violations will be reported to the appropriate law
enforcement agency.
It is your responsibility to ensure that scripts/programs
installed under your account are secure and permissions
of directories are set properly, regardless of installation
method. When at all possible, set permissions on most
directories to 755 or as restrictive as possible.
Users are ultimately responsible for all actions taken
under their account. This includes the compromise
of credentials such as username and password. It is
required that you use a secure password. If a weak
password is used, your account may be suspended until
you agree to use a more secure password. Audits may
be done to prevent weak passwords from being used.
If an audit is performed, and your password is found
to be weak, we will notify you and allow time for
you to change/update your password.
Click
Here to generate passwords.
3.) Zero Tolerance Spam Policy
We take a zero tolerance stance against sending
of unsolicited e-mail, bulk emailing, and spam. "Safe
lists" and "double opt-in" will be treated as spam.
Any user who sends out spam will have their account
terminated with or without notice.
Please read http://www.pythonhosts.net/mailpolicy.shtml
for our generalized mail policy.
Sites advertised via SPAM (Spamvertised) may not
be hosted on our servers. This provision includes,
but is not limited to SPAM sent via fax, email, instant
messaging, or usenet/newsgroups. No organization or
entity listed in the ROKSO
may be hosted on our servers. Any account which results
in our IP space being blacklisted will be immediately
suspended and/or terminated.
pythonhosts reserves the right to require changes
or disable as necessary any web site, account, database,
or other component that does not comply with its established
policies, or to make any such modifications in an
emergency at its sole discretion.
pythonhosts reserves the right to charge the holder
of the account used to send any unsolicited e-mail
a clean up fee. This cost of the clean up fee is entirely
at the discretion of pythonhosts.
4.) Payment Information
You agree to supply appropriate payment for the
services received from pythonhosts, in advance of
the time period during which such services are provided.
You agree that until and unless you notify pythonhosts
of your desire to cancel any or all services received,
those services will be billed on a recurring basis.
Cancellations must be done in writing via the cancellation
form provided. Once we receive your cancellation
and have confirmed all necessary information with
you via e-mail, we will inform you that your account
has been canceled. At this time, your account with
us has been canceled. If you do not hear back from
us or receive an e-mail confirming this cancellation,
please contact us immediately.
As a client of pythonhosts, it is your responsibility
to ensure that your payment information is up to date,
and that all invoices are paid on time. pythonhosts
provides a 10 day grace period from the time the invoice
is due and when it must be paid. Any invoice that
is overdue for 10 days and not paid will result in
a $10 late fee and/or an account suspension until
account balance has been paid in full.
Invoices that have been paid more than once with multiple
Paypal Subscriptions can only be added as credit towards
the account and cannot be refunded via Paypal. If
you require assistance with this provision, please
contact sales@pythonhosts.net
pythonhosts reserves the right to change the monthly
payment amount and any other charges at anytime.
5.) Backups and Data Loss
Your use of the service is at your sole risk. pythonhosts
is not responsible for files and/or data residing
on your account. You agree to take full responsibility
for files and data transferred and to maintain all
appropriate backup of files and data stored on pythonhosts
servers.
6.) Cancellations and Refunds
pythonhosts reserves the right to cancel the account
at any time with or without notice.
Any abuse of our staff in any medium or format
will result in the suspension or termination of your
services.
Customers may cancel at any time via a cancellation
form. pythonhosts gives you an unconditional 45
day money back guarantee on managed shared hosting,
and reseller solution's. There are no refunds on dedicated
servers, administrative fees, install fees for custom
software, or domain name purchases. Refund requests
after the intitial 45 days will be refunded on a prorated
basis of any unused time.
Only first-time accounts are eligible for a refund.
For example, if you've had an account with us before,
cancelled and signed up again, you will not be eligible
for a refund or if you have opened a second account
with us.
Violations of the Terms of Service will waive
the refund policy.
7a.) Resource Usage
User may not:
a) Use 25% or more of system resources for longer
then 90 seconds. There are numerous activities that
could cause such problems; these include: CGI scripts,
FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes
at any point in time on the server. This includes
any and all daemons, such as IRCD.
c) Run any type of web spider or indexer (including
Google Cash / AdSpy) on shared servers.
d) Run any software that interfaces with an IRC (Internet
Relay Chat) network.
e) Run any bit torrent application, tracker, or client.
Please note that you may link to torrents off server,
but may not host or store them.
f) Participate in any file-sharing/peer-to-peer activities
g) Run any gaming servers such as counter-strike,
half-life, battlefield1942, etc
h) Run cron entries with intervals of less than 15
minutes
When using PHP include functions for including a
local file, include the local file rather than the
URL. Instead of include("http://yourdomain.com/include.php")
use include("include.php")
7b.) INODES
The use of more than 50,000 inodes on any shared
account may potentially result in suspension. Accounts
found to be exceeding the 50,000 inode limit will
automatically be removed from our backup system to
avoid overusage. Every file on your account uses up
1 inode.
Simply exceeding the limit does not constitute grounds
for suspension however accounts that constantly create
and delete large numbers of files on a regular basis
or causing file system damage may cause your account
to be flagged for review.
8.) Bandwidth Usage
You are allocated a monthly bandwidth allowance.
This allowance varies depending on the hosting package
you purchase. Should your account pass the allocated
amount we reserve the right to suspend the account
until the start of the next allocation, suspend the
account until more bandwidth is purchased at an additional
fee, suspend the account until you upgrade to a higher
level of package, terminate the account and/or charge
you an additional fee for the overages. Unused transfer
in one month cannot be carried over to the next month.
9a.) Money back Guarantee
On dedicated servers and colocation no full refund
will be honored -- the 45 day money back guarantee
does not apply. We reserve the right to refund a prorated
amount or no refund at all.
Each of pythonhosts's managed shared and reseller
servers carry a 45 day unconditional money back guarantee
on them. If you are not completely satisfied with
our services within the first 45 days of your service,
you will be given a full refund of the contract amount.
Remember, this is only for monthly shared or reseller
packages and does not apply to dedicated servers,
administrative fees, install fees for custom software,
or domain name purchases.
9b.) Uptime Guarantee
If your shared / reseller server has a physical downtime
that is not within the 99.9% uptime you may receive
one month of credit on your account. Approval of the
credit is at the discretion of pythonhosts dependant
upon justification provided. Third party monitoring
service reports may not be used for justification
due to a variety of factors including the monitor's
network capacity/transit availability. The uptime
of the server is defined as the reported uptime from
the operating system and the Apache Web Server which
may differ from the uptime reported by other individual
services. To request a credit, please contact sales@pythonhosts.net
with justification. All requests must be made in writing
via email. Uptime guarantees only apply to shared
/ reseller solutions. Dedicated servers are covered
by a network guarantee in which the credit is prorated
for the amount of time the server is down which is
not related to our uptime guarantee.
10.) Reseller: Client Responsibility
Resellers are responsible for supporting their clients.
pythonhosts does not provide support to our Reseller's
Clients. If a reseller's client contacts us, we reserve
the right to place the client account on hold until
the reseller can assume their responsibility for their
client. All support requests must be made by the reseller
on their clients' behalf for security purposes. Resellers
are also responsible for all content stored or transmitted
under their reseller account and the actions of their
clients'. pythonhosts will hold any reseller responsible
for any of their clients actions that violate the
law or the terms of service.
11.) Shared (non-reseller accounts) / Semidedicated
Servers
Shared accounts may not resell web hosting to
other people, if you wish to resell hosting you must
use a reseller account. Semidedicated servers are
not backed up. You must maintain your own backups.
12.) Dedicated Servers
pythonhosts reserves the right to reset the password
on a dedicated server if the password on file is not
current so that we may do security audits as required
by our datacenter. It is the responsibility of the
client to ensure that there is a valid email address
and current root password on file for their dedicated
server on file to prevent downtime from forced password
resets. pythonhosts reserves the right to audit servers
as needed and to perform administrative actions at
the request of our datacenter. Dedicated servers are
NOT backed up by us and it is the responsibility of
the client to maintain backups or have a solution
for this. You may purchase an additional hard drive
and maintain backups to it as the most simple solution.
Please contact sales@pythonhosts.net if you wish to
obtain a secondary hard drive. It is your responsibility
to maintain backups.
13.) Price Change
The amount you pay for hosting will never increase
from the date of purchase. We reserve the right to
change prices listed on pythonhosts.net, and the right
to increase the amount of resources given to plans
at any time.
14a.) Indemnification
Customer agrees that it shall defend, indemnify, save
and hold pythonhosts harmless from any and all demands,
liabilities, losses, costs and claims, including reasonable
attorney's fees asserted against pythonhosts, its
agents, its customers, officers and employees, that
may arise or result from any service provided or performed
or agreed to be performed or any product sold by customer,
its agents, employees or assigns. Customer agrees
to defend, indemnify and hold harmless pythonhosts
against liabilities arising out of; (1) any injury
to person or property caused by any products sold
or otherwise distributed in connection with pythonhosts;
(2) any material supplied by customer infringing or
allegedly infringing on the proprietary rights of
a third party; (3) copyright infringement and (4)
any defective products sold to customers from pythonhosts's
server.
14b.) Arbitration
By using any pythonhosts services, you agree to binding
arbitration. If any disputes or claims arise against
pythonhosts or its subsidiaries, such disputes will
be handled by an arbitrator of pythonhosts's choice.
All decisions rendered by that arbitrator will be
binding and final. You are also responsible for any
and all costs related to such arbitration.
15.) Disclaimer
pythonhosts shall not be responsible for any damages
your business may suffer. pythonhosts makes no warranties
of any kind, expressed or implied for services we
provide. pythonhosts disclaims any warranty or merchantability
or fitness for a particular purpose. This includes
loss of data resulting from delays, no deliveries,
wrong delivery, and any and all service interruptions
caused by pythonhosts and its employees.
16.) Disclosure to law enforcement
pythonhosts may disclose any subscriber information
to law enforcement agencies without further consent
or notification to the subscriber upon lawful request
from such agencies.
We will cooperate fully with law enforcement agencies.
17.) Changes to the TOS
pythonhosts reserves the right to revise its policies
at any time without notice.
